FAQ

Frequently asked questions (FAQ)
We are delighted that you have contacted us! Do you have any questions about your order? Please read our FAQs first, as they cover the most common questions. If you cannot find the answer you are looking for, please feel free to contact us at any time.

Where is my parcel?
After placing an order, it usually takes 1–2 working days for us to process it and 4–6 working days for delivery if the order was placed before 5 p.m.
If this time frame has been exceeded, please contact our customer service team.

Where can I find my tracking number?
Once your order has been shipped, you will automatically receive a tracking number by email.
Please also check your spam folder, as our emails sometimes end up there. Please note that the tracking link may take a short time to activate.

How can I track my order?
You can track your order using the tracking number you received by email.
Enter the number on our tracking page to see the status of your delivery.

I am not satisfied with my parcel

Please visit our returns and refund page to return your parcel.

If you cannot find your answer here, you can contact us at any time:

Contact us:

Customer service email: Support@estaurantesacha.site

Phone number: +447868170398

Customer service hours: Mon–Sun, 8:00 am – 5:00 pm (GMT).